Common questions. Straight answers.

Most three-bedroom homes run $149 to $289 for a hot-water extraction clean. Pricing is by the room or by the square foot, not by the hour — you'll know the number before we plug in. Pet treatment, stairs, and carpet protector are quoted separately and up front.

They aren't. The $39 coupon is a foot-in-the-door — once the technician arrives they upsell every room, stain, and fiber 'treatment' until the bill matches or exceeds a real professional clean. We quote the honest price up front and don't change it at the door.

Stairs are $2.50 each; hallways are treated as a room for pricing. Both are in the written quote before we start. No add-on math when we hand you the invoice.

The Carpet Pros Plan is $179/year and includes two whole-home cleans (spring + fall), priority scheduling, spot treatments between visits, and 15% off add-ons like upholstery and stairs. Month-to-month, no long-term contract.

Truck-mounted hot-water extraction (commonly called 'steam cleaning') for most residential and commercial jobs. It's the method carpet manufacturers recommend and the method that keeps their warranties valid. Encapsulation (low-moisture) is available for commercial spaces that need to reopen fast.

4 to 6 hours for most rooms with AC and a ceiling fan running. Commercial air movers cut that by half for priority jobs. DIY rental machines typically leave carpet wet 24 to 48 hours — that's how long they take to evaporate, not how long it takes us.

Yes, the light stuff: sofas, chairs, ottomans, end tables, dining chairs. We ask that you move breakables, electronics, and anything under a bed before we arrive. We don't move pianos, large wardrobes, or heavy bookcases — we'll clean around and note the untreated area on the invoice.

Helpful but not required. We pre-vacuum with a commercial HEPA vacuum as part of every service — loose dirt is pulled out before water ever touches the fiber. If you vacuumed recently, even better.

Yes. Our detergents and pre-treatments are nontoxic, low-VOC, and fragrance-free by default (fragranced available on request). Hot-water extraction actually reduces allergen load — it removes dust mites, dander, and pollen trapped in fibers that vacuuming leaves behind.

Annually for most homes; every 6 months if you have multiple pets, kids under 5, or allergies. Most carpet manufacturer warranties (Shaw, Mohawk, Stainmaster) actually require professional hot-water extraction every 12–24 months — keep the receipts in case of a warranty claim.

Pre-inspection walk-through, commercial HEPA pre-vacuum, pre-treatment on traffic lanes and spots, hot-water extraction at 230°F, hot-rinse pass, pile grooming, air movers deployed on problem zones. Written invoice and photo documentation available on request.

Optional, highly recommended after every deep clean. A Scotchgard-class fluorochemical rebuilds the factory stain barrier that wears off in 18–24 months. It gives you 30–60 seconds to blot a spill before it sets — which is the difference between a non-event and a call to us.

Yes. Sofa $119, loveseat $89, chair $59, sectional $189–$299. We fiber-test and match the cleaning method to the tag (W/S/WS/X). Microfiber, cotton, linen, and most blends welcome. Leather cleaning is conditioning only — not extraction.

Yes, both in-home and in-plant. Synthetic rugs and most wool rugs can be cleaned on-site. Hand-knotted, silk, and antique rugs go to our in-plant facility for full immersion cleaning, pickup and delivery included within our service radius.

Yes, with our dedicated tile tool — rotating pressure jets plus simultaneous extraction. Ceramic, porcelain, travertine, and most natural stone welcome. We can follow cleaning with a penetrating sealer for 3-year protection.

Yes. Twin $89, queen $119, king $149. Low-moisture extraction designed for mattress interior, UV-C sanitizer pass for dust mites, dry in 3–4 hours. Great add-on when we're already at the house.

Yes, with the proper protocol — UV black-light inspection to find every spot, enzyme pre-treatment, sub-surface extraction, and pad/subfloor treatment for severe cases. Surface cleaning alone doesn't fix pet odor; the contamination is in the layers below the face yarn.

Yes — same-day extraction for burst pipes, overflows, and floods, 2–4 hour dispatch across most of the county. We bring moisture meters, commercial air movers, and dehumidifiers to dry structure properly. Insurance-friendly documentation included.

Fresh water damage (anything over 1 sq ft), sewage backup, or a fresh dye/blood/red-wine spill on light carpet. For fresh spills, call us before you treat — we can walk you through 60-second triage on the phone, and the wrong DIY product sets the stain.

Weekend scheduling is standard. After-hours work is available for water emergencies at the same rate as business-hours; standard cleaning done after 6 PM has a modest $49 after-hours adjustment.